Frequently Asked Questions

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We proudly service Clayton, Fayette and Henry Counties Georgia, and all cities within these counties. Check our Service Areas page for more details.

At Priority1 Scoopers LLC, we provide custom quotes for our services, with the following factors taken into consideration. 

1. Number of dogs living at residence

2. Size of area to be serviced 

3. Unique challenges that will increase the time of service

4. Frequency of services

Priority1 Scoopers LLC has plans starting as low as $69 per month. However, most of our clients end up paying between $100 and $135 per month.

Yes, Priority1 Scoopers LLC pricing model is based on a standard sized yard. 1/8 acre (5445 square feet) If the service area is larger than 1/8 acre, there will be additional fees. We also use google earth to verify the size of the service area prior to our first cleaning. 

Priority1 Scoopers LLC will clean all areas in the backyard including grass, artificial turf, patios, landscaped areas, flowerbeds, rock areas, pool decks and dog runs! We can also include the front or side yard(s) upon request. After scooping the waste, we will send you a picture of your secured gate.

Yes, Priority1 Scoopers LLC  will need to have access to any gates on the property. Keeping the gates unlocked or providing alternate access will allow for service to be completed on time. 

Yes, we love cleaning with dogs! If your dog has any reservations about us being on their territory, or has shown signs of aggression, we ask that you leave them inside during your cleaning. Ensuring the safety of our team is a top priority. If your dog is aggressive towards our team, you will be asked to put them inside or be completely removed from our route. 

No, you don’t need to be home. Our team provides contactless service, and we’ll notify you when the job is complete. 

At Priority1 Scoopers LLC, we bag and securely seal all waste collected from your yard. For eco-friendly reasons, we leave the bagged waste in your designated outdoor trash bin. This approach minimizes environmental impact and keeps your property clean and odor-free. 

Priority1 Scoopers LLC provides a Pre-Service text to let you know we are on the way. After service, we send a post-Service text to let you know service is complete and the gate we entered/exited has been secured. The Post-Service text also starts the clock on our 24-hour Re-Scoop Guarantee. 

 This depends on your needs but here's our recommendation:

Thrice Weekly: Ideal for households with multiple dogs and extremely high activity yards.

Twice Weekly: Ideal for households with multiple dogs or high-activity yards.
Weekly: Our most popular option for consistent yard cleanliness.
Bi-Weekly: Great for moderate pet activity.
Monthly: Perfect for low-traffic yards or occasional maintenance.

Yes! All equipment used in the process of servicing your property are cleaned with water and a disinfectant solution reducing the spread of disease. 

Yes, we are fully insured. We are registered with the state, however, in Georgia, there are no licensing requirements for the service we provide.

Absolutely! We use sustainable, pet-safe disposal methods to protect your yard and the environment. Our sanitizing and deodorizing treatments are also safe for pets and families. 

Yes! We’re equipped to handle households with multiple pets. Let us know your specific needs, and we’ll adjust your service plan accordingly. 

 Yes, you can request a specific cleanup day. Not every cleanup day will be available in your area, as our routes are created and based on geographic areas to ensure efficient service for all our customers. 

Rain or shine, we’ll be there! If extreme weather prevents us from working, we’ll reschedule your service for the next available day. 

Priority1 Scoopers LLC does not perform service in adverse weather. Customers are notified via text or email if service is suspended due to rain, snow, extreme temperatures, lightning, tornados, flash floods, hail or any other meteorological event not mentioned here. 

Priority1 Scoopers LLC has designated “No Service Days“ and will not provide regularly scheduled services on those days.   

• New Year’s Eve
• New Year's Day
• Martin Luther King Jr. Day
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Veteran’s Day
• Thanksgiving Day
• Day After Thanksgiving Day
• Christmas Eve
• Christmas Day

Instead of receiving a bill at the end of each month, you pre-pay for our service with a subscription. We charge your card on the same day each month, which is the 1st day of each month. To ensure smooth payments, all clients are required to keep a card on file, regardless of whether they use our service once or continuously. 

No contracts! You can start, pause, and cancel your subscription at any time by updating your customer portal or calling our office. 

If Priority1 Scoopers team members are at a customer’s property but is unable to perform service due to locked gates, aggressive dogs in the service area or any other barrier to service, the customer will be charged for a full service. 

A customer whose service is suspended will be notified via text and or email. All open invoices will have to be paid in full to reinstate service. 

Yes. Priority1 Scoopers LLC has a 24-hour Re-Scoop Guarantee. If you are not completely satisfied with your service just contact us via Text, Email or Voicemail within 24 hours of the completion of that service. We will come out and Re-Scoop at no additional charge. 

It’s easy! Use our online "Quote" form or contact us directly for a free quote. We’ll help you choose the perfect plan for your yard.